Shipping policy

At Follicium™, we understand that fast, reliable delivery is an important part of your experience. All orders are handled with care and dispatched promptly from the United Kingdom.

Order Processing Times

We aim to dispatch all orders within 1 working day (Monday–Friday, excluding UK public holidays).
Orders placed before 1pm (UK time) are typically processed the same day.
Orders placed on weekends or bank holidays will be processed the next working day.

You will receive a confirmation email once your order has been dispatched, including tracking details.

UK Shipping

All UK orders are shipped using:

Royal Mail Tracked Service

Fully tracked delivery
Estimated delivery: 1–3 working days after dispatch

Tracking details will be provided via email once your parcel leaves our facility.

European Union Shipping

EU orders are fulfilled using:

Royal Mail International Tracked

Fully tracked international service
Estimated delivery: 3–7 working days after dispatch
Delivery times may vary depending on local customs procedures

Please note that customers are responsible for any import duties, VAT, or customs clearance charges imposed by their local authorities.

Rest of World Shipping

Orders outside the UK and EU are fulfilled using:

UPS International Service

Fully tracked and secure courier service
Estimated delivery: 3–10 working days after dispatch (location dependent)
Customs duties and taxes may apply depending on destination country

International customers are responsible for any applicable import duties, taxes, or customs fees.

Delivery Delays

While we aim to meet all estimated delivery windows, delays may occasionally occur due to:

Customs clearance processes
Adverse weather conditions
Peak seasonal demand
Courier operational delays

Follicium™ cannot guarantee delivery dates once parcels are handed to the courier, but we will assist where possible in resolving shipping issues.

Address Accuracy

Please ensure your shipping address is correct at checkout. Follicium™ is not responsible for parcels delayed or lost due to incorrect address details provided by the customer.